All Complaints Are Not Investigated
Every complaint submitted to the Parliamentary Ombudsmen undergoes an initial assessment by a seasoned legal advisor to determine the necessary investigatory steps.
If further investigation is deemed unnecessary, the advisor drafts a decision proposal. This does not imply the complaint is unjustified but rather may be due to one or more reasons:
- The complaint is outside the Parliamentary Ombudsmen’s jurisdiction, covering only authorities and their employees, not private schools, foster homes, or custodians.
- The complaint challenges a legal decision or judgment, which the Parliamentary Ombudsmen cannot overturn or amend.
- The case is related to an authority's discretion, and differing opinions do not imply illegality.
- The complaint addresses incidents over two years old, limiting investigatory relevance.
- The issue has been corrected or handled appropriately by the responsible authority.
- The Ombudsmen lack jurisdiction over compensation claims or generalized legal inquiries.
- The complaint is vague or lacks specificity, making assessment difficult.
- Another authority is investigating the matter, where the Ombudsmen avoid duplicate review.
- The complaint relates to employment issues, which fall outside the Ombudsmen's supervisory scope.